Terms and Conditions


Due to high demands on appointments, Arch Dental Surgery has a cancellation policy that requires all patients to contact the practice with at least a minimum of 24 hours notice if you wish to cancel an appointment, This allows the cancelled slot to be offered to someone else.

NHS patients who fail to attend more than 2 NHS appointments will unfortunately forfeit their NHS status. This means that all future appointments will only be offered on a private basis and payment will be requested in advance of the appointment.

All private missed appointments are chargeable.

Exemption from Payment

If you are exempt from paying NHS dental treatment fees you MUST bring evidence to every single appointment. If evidence is not presented at the time of your treatment it will be chargeable. Exemption note - medical exemption cards do not entitle you to free dental work.