Welcome

NHS DENTAL PRACTICE

01372 275265

Notice to all Patients

Welcome Back!

We have been open since Monday 8th of June 2020.


Please take some time to read the following information as it will help you to access appointments quickly and efficiently.

At this time with Covid-19 cases increasing, we are asking ALL PATIENTS who attend to wear a face covering, (eg mask, cloth face mask, scarf/snood are acceptable as long as they are tightly fitting).

THIS INCLUDES ALL CHILDREN AGED 3 AND ABOVE.

If you attend without one we do not have spare masks and we will ask you to leave, we are unable to make any exceptions to this rule as we have extremely vulnerable patients and staff at the practice and we need to protect them.

PLEASE FEEL FREE TO WEAR A COAT DURING THIS COLD WEATHER, but please leave excess outerwear and bags in the car if possible.

Please note that if you wish to purchase any bleach, Tepes or any other products we ask you to call with requirements, pay over the phone and we will arrange a collection time. This is to minimise footfall. (this is the nearest we can get to Click and Collect!)

The following notice is displayed outside the surgery for your information:

We would like to welcome back all of our patients and we thank you for your patience and understanding during this crisis. You will be aware that visiting us will look and feel very different initially, this is to ensure your safety as well as the safety of our staff and the wider community.

Please read the following carefully before entering the building. If you are unsure about anything, knock and someone will come out to assist you. If you do not have an appointment you will not be permitted entry. If you are more than 5 minutes early we will ask you to wait outside. Please leave bags in your car if possible. Please bring your payment method in with you to avoid exit and re-entry.

    1. If you have had any symptoms of COVID 19 in the last 3 weeks do not enter under any circumstances.

    2. We are asking all patients to wear a face covering when attending the practice which is not to be removed until you are asked to do so. If you do not have a face covering you will not be permitted to enter and we are unable to provide you with one.

    3. If you are wearing gloves, please remove them before entering. Hand sanitiser is provided inside. We cannot risk contaminants entering the building on gloves worn outside.

    4. If someone has accompanied you today who does not have an appointment please ask them to wait outside. Exceptions will be made for children and vulnerable adults. Where possible please attend alone.

    5. Your temperature will be taken with a contactless thermometer as you enter, if you have a fever you will be asked to leave.

    6. You will be asked to sanitise your hands at the door and fill out all forms before your appointment.

    7. If you are a group of more than 2 people please send one person to check in at reception. The rest of the group can then wait outside until called.

    8. Please adhere to social distancing protocols as per government guidelines.

    9. Please note toilet facilities are not open to patients at this time.

Please understand that we have imposed these rules for the safety of all patients, staff and the local community. We ask for your patience and consideration of other patients and staff in these trying times. If you are unwilling to follow these measures you will be asked to leave.

IF YOU HAVE AN APPOINTMENT YOU WILL NEED TO KNOCK FOR ENTRY. THE DOOR WILL BE LOCKED.

Notice to all patients: Limited treatment appointments available

We are now able to offer a very limited number of treatment appointments.

PLEASE READ THIS SECTION VERY CAREFULLY.

The team has worked incredibly hard to reduce our waiting time from 18 months to 6 months, please understand that we continue to try to keep waiting times to a minimum but with reduced staff numbers and limited surgery space, we are doing our best.


If you have not attended in the last 6 months please book yourself in for a check up in the usual way and we will assess the problem before offering you an appointment.

Even if you have attended in the last 6 months, you may still be asked to attend for a short assessment appointment before we carry out your treatment, this is so we can ascertain how long we will need for your treatment, to take x-rays and establish a treatment plan.

At this time we ask patients to be understanding of the situation and remember that we still need to minimise footfall as much as possible. We have limited capacity and are working very hard to ensure the smooth running of these new clinics. Please note that these clinics are limited and will only be available on certain days and at certain times and all clinics are being carried out in the upstairs surgery to ensure COVID rules are able to be followed and to reduce exposure to the rest oft he patient population.

We are unable to do assessment and treatment on the same day. As a consequence you will have to attend at least twice for the treatment that you need; once, for planning and then again for the treatment itself. To carry out treatments we have to be dressed in full PPE (respirator masks, gloves, gowns and visors) and once treatments begin, we are unable to leave the surgery to develop x-rays or change the plan.

PLEASE BE CONSIDERATE, WE HAVE OVER 9000 PATIENTS WHO MAY NEED TO ACCESS THIS SERVICE.

Similarly, please do not send an email to request these appointments as reception staff are not able to assess your problem.

You may be asked to pay for treatment over the phone or at the assessment appointment to allow patients to leave via the back door, and reduce footfall at reception.


When attending for appointments please remember all COVID rules remain the same.


Notice to all patients: Hygiene Treatments

Our 20 minute hygiene appointments have been suspended since June 2020 due to current guidelines set by NHS England and Public Health England. Therefore all tooth cleaning will be either done manually which is more time consuming or with the ultrasonic and a polish afterwards, The latter requires a 10 min fallow time to ensure that all particles that have been generated by this process have settled before we can deep clean and call the next patient. We have been able to reduce this fallow time to a minimal 10 minutes by installing air exchange extractor fans in each surgery, which we have paid £1000s for. We have not passed any of these costs onto our patients. Standard appointment length will be 30 minutes or 45 minutes.The prices for these are £60 and £90 respectively. At this time we have not increased our prices for these appointments, this price has been the same since Jan 2019. Please note that “treatment time” (this includes meet and greet, medical history taking, consultation, oral hygiene instruction, note writing and hand scaling or ultrasonic scale and polish) will last 20 or 35 minutes. The last 10 minutes of all appointments will be used to decontaminate the room to a much higher standard for the next patient. If you require any further information about this, please discuss with your hygienist or a member of staff. This protocol has been created to ensure the safety of all of our patients, for staff working at the practice and the wider community. Seeing the hygienist is a choice and a privilege, if you do not wish to see her please do not book an appointment, have this treatment and then be abusive to staff because you were not entirely satisfied with the times or cost. We will not tolerate this type of behavior and will remove you from our list. Our hygienists are self employed and work incredibly hard to provide these services so please be respectful of the extra costs to our surgery and the extra mental and physical strain that we are putting ourselves under to provide these services.

The following notice is displayed inside the surgery for your information:

Notice To All Patients

    • Dental practices are highly skilled in infection control and have well established protocols that are regularly checked and audited against government standards.

    • Please be reassured that we have always carried out extremely stringent infection control protocols and the safety of our patients is our number one priority.

    • We are regularly inspected by organisations that have a statutory role, to check that our cross infection procedures meet their requirements. The NHS, CQC and the local area teams have inspected us and we have always surpassed the standards they expect.

    • For each patient:

      • We don fresh gloves and use sterilised instruments.

      • All suction tips, mouthwash cups, gloves are single use and never reused. These are discarded after use.

      • All surfaces touched by either patient or staff during an appointment (including door handles, spittoon and entire chair) are wiped down with hospital grade disinfectant and instruments are sent for sterilisation.

    • Please note that all high touch areas such as door handles, reception desk, armrests on chairs, payment machine and pens are wiped regularly with hospital grade disinfectant.

WE HAVE BEEN CARRYING OUT THESE PROTOCOLS FOR OVER 25 YEARS

    • Please feel free to ask clinical staff any questions you may have.

    • We thank you for your cooperation and understanding in this trying time


Dr Bhargavi "Sangi" Bhatt is the Principal dentist and owner of Arch Dental Surgery, having qualified from Kings College London in 1996. She took over the practice in 2006.

We moved to a newly refurbished site in 2011 with four modern, bright surgeries and a spacious waiting room all serviced with brand new equipment.

Each week day we have two to three dental surgeries available to take care of our NHS patients, complimented with a private hygienist surgery available five days a week, Monday to Friday 8.30am-5.30pm.

Arch Dental Surgery is a friendly NHS practice that has been seeing patients in the Ashtead area for over 30 years. We carry out all aspects of dentistry, NHS and private.

Our approach is ethical always putting our patients' needs first. We do this by working collaboratively with our patients, allowing us to secure the choice that is right for them.

Should our patients wish to use our private fees, our private fees are very competitive allowing the patients to access these treatments, a list of private fees is available at reception.

We are now able to offer off road parking and wheelchair access to our patients via a ramp to the side of the building.

The practice is currently accepting new patients for NHS dental care. If you are looking to secure an NHS place, please call us on 01372 275265 for an appointment. Due to massive demand, we may not be able to offer you an appointment for 6 months.

Our reception

Our new waiting area